A Fortune 250 insurance carrier revolutionized their short-term disability claims process by deploying Ushur’s Conversational Apps and Invisible App technology. Previously, collecting critical data—such as last day worked or expected return dates—was a time-intensive, manual task that bogged down staff. Ushur’s intelligent automation streamlined these claimant interactions, effectively replacing cumbersome manual outreach with frictionless, automated digital engagement. This transformation significantly reduced both outbound and inbound call volumes, dramatically accelerating processing speeds. By automating these essential touchpoints, the carrier achieved a superior, seamless customer experience, freeing their team from repetitive administrative duties and allowing them to focus on highe

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