This statewide health system delivers care to over a million patients each year through its hospitals, health centers, and specialty facilities, driven by a mission to improve lives at scale. Like many healthcare organizations, it faced rising phishing threats that risked ransomware, HIPAA violations, and exposure of sensitive patient data. With shrinking budgets, strict compliance demands, and limited staff, its reliance on email increased vulnerability. A small, overburdened security team spent most of its time managing SIEM alerts, user‑reported messages, and suspicious emails instead of focusing on higher‑value security initiatives needed to protect patient information.

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