Transforming Legacy Workflows at The Norfolk & Dedham Group® Insurance with Camunda Process Orchestration and Automation
Transforming Legacy Workflows at The Norfolk & Dedham Group® Insurance with Camunda Process Orchestration and Automation
3 PagesThe Norfolk & Dedham Group Insurance undertook a major modernization initiative to replace an outdated, tightly coupled legacy workflow system with the Camunda Platform. With a 200-year history, the insurer needed to reduce manual processes, minimize downtime, and support faster delivery of new capabilities. By adopting Camunda 7 and Camunda 8 with Optimize, the organization modernized its claims solution, improved system flexibility, and enabled data-driven decision-making. The transformation reduced operational risk, accelerated time to market, and improved customer satisfaction while future-proofing enterprise workflows for ongoing change.
