Transforming municipality efficiency from the outside in with Karlskrona & Camunda
Transforming municipality efficiency from the outside in with Karlskrona & Camunda
4 PagesThe municipality of Karlskrona modernized its back-office and citizen-facing services by using the Camunda Platform to orchestrate complex processes and improve operational efficiency. Facing increasing pressure to deliver more with limited resources, the city adopted BPMN-based process modeling and centralized orchestration to streamline workflows. This approach reduced process time to market by a factor of 12, improved employee satisfaction, and increased overall efficiency. With greater transparency and control over processes, Karlskrona gained a scalable foundation that supports continuous improvement and more responsive public services for citizens.
