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Case Study

Transforming Student and Alumni Engagement: How CloudHesive Streamlined Communications for One of the Nation’s Largest Universities

Transforming Student and Alumni Engagement: How CloudHesive Streamlined Communications for One of the Nation’s Largest Universities

Transforming Student and Alumni Engagement: How CloudHesive Streamlined Communications for One of the Nation’s Largest Universities

CloudHesive
Pages 2 Pages

One of Florida's largest public research universities, serving over 60,000 students, struggled with an inefficient, decade-old voice call center that resulted in 45-minute wait times and a 38% drop rate. To resolve these severe communication roadblocks, the institution partnered with CloudHesive. CloudHesive transformed the student experience by deploying advanced cloud software and modern contact center solutions, replacing the outdated system with a streamlined, omnichannel platform. This strategic migration eliminated frustrating bottlenecks, drastically reduced dropped inquiries, and optimized operational workflows. By leveraging CloudHesive expertise, the university successfully modernized communication channels, ensuring fast, reliable, and accessible support for its vast academic co

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