To service customers differently, you have to be different. Stand out amongst the competition. A fact that is well-known to the award-winning HVAC team at Total Comfort, who view every job, and every interaction as an opportunity to provide complete comfort to their customers in their homes. Delivering an experience that today’s customers expect requires a top-notch team in the field and one on the same page back in the office. Keeping those teams in sync and working together in unison adds to the challenge, but a shift in processes and tools can address those challenges and optimize how things are done so teams forget about exact workflows and focus on the customer and job in front of them. In Total Comfort’s case, many of their workflows came from the comfort of paper and d

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