Transforming the Customer Experience in Telecommunications Through Order Management Automation
Transforming the Customer Experience in Telecommunications Through Order Management Automation
2 PagesAmdocs improves customer experience in telecommunications by using Camunda to automate and orchestrate end-to-end order management processes. As a global provider of software and services to more than 350 service providers in 85 countries, Amdocs needed a scalable solution to support individualized offers and faster service delivery. Camunda enables highly scalable, automated order processing with up to 1,000 process instances started per second. The solution accelerates time to market, supports new revenue streams through personalized campaigns, and delivers more reliable, efficient order handling that enhances customer experience across telecom operations.
