This case study detailed how a leading U.S. life insurance provider modernized customer engagement and operational efficiency using Adaptigent’s Adaptive Integration Fabric. The insurer relied heavily on stable but outdated mainframe systems that limited digital services, self-service capabilities, and real-time payment processing. Adaptigent helped the organization extend its mainframe systems through APIs, enabling secure customer portals, real-time PCI-compliant payments, automated workflows, and improved compliance. By preserving the reliability of its core systems while modernizing customer interactions, the company increased customer engagement by 70%, reduced operating costs by 30%, and generated more than $5 million in labor savings by eliminating the need for additional call cente

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