UK steel supplier rearchitects its WAN, enabling greater agility for a growing business while improving quality of service for critical VoIP system
UK steel supplier rearchitects its WAN, enabling greater agility for a growing business while improving quality of service for critical VoIP system
4 PagesFrom the local park bench and bicycle rack to the tallest skyscrapers and industrial complexes, steel is at the center of it all. From its founding in 1866, Barrett Steel has been a leading player, having grown to become the UK’s largest independent steel stock- holder. In Barrett Steel’s business, the vast majority of sales are transacted over the phone, making the compa- ny’s voice over IP (VoIP) system mission-critical. As Sam Ainscow, the company’s head of IT operations and chief information security officer, puts it, “The crown jewel in IT operations is our voice system, which must always perform and be available.” However, Ainscow often received complaints about voice quality, especially if the company’s primary MPLS circuit failed over to the backup internet link. VoIP
