The University of Central Florida (UCF), the second-largest US university with 70,000 students, 200,000 Microsoft Teams users, 40 contact centers handling 800,000 annual calls via 400 agents, enhanced its operations with AudioCodes conversational AI solutions. AudioCodes enabled AI-driven call steering within Teams for superior customer experience, quick implementation and migration from prior systems, multi-tenancy for shared usage across desks, scalable flexibility for evolving needs, and guaranteed performance—streamlining support services equivalent to a small city and boosting efficiency across multiple campuses.

Join for free to read