This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Consent Selection

Necessary

Preferences

Statistics

Marketing

Details

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
- Cookiebot
  1
  Learn more about this provider
  CookieConsentStores the user's cookie consent state for the current domain
  Maximum Storage Duration: 1 yearType: HTTP Cookie
- Google
  2
  Learn more about this provider
  Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness. The provider may use the IP Addresses for ads measurement and ads personalization.
  rc::aThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
  Maximum Storage Duration: PersistentType: HTML Local Storage
  rc::cThis cookie is used to distinguish between humans and bots.
  Maximum Storage Duration: SessionType: HTML Local Storage
- LinkedIn
  3
  Learn more about this provider
  __cf_bmThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
  Maximum Storage Duration: 1 dayType: HTTP Cookie
  bcookieUsed in order to detect spam and improve the website's security.
  Maximum Storage Duration: 1 yearType: HTTP Cookie
  li_gcStores the user's cookie consent state for the current domain
  Maximum Storage Duration: 180 daysType: HTTP Cookie
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
- LinkedIn
  1
  Learn more about this provider
  lidcRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.
  Maximum Storage Duration: 1 dayType: HTTP Cookie
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
- Google
  2
  Learn more about this provider
  Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness. The provider may use the IP Addresses for ads measurement and ads personalization.
  _gaUsed to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
  Maximum Storage Duration: 2 yearsType: HTTP Cookie
  _ga_#Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
  Maximum Storage Duration: 2 yearsType: HTTP Cookie
- www.google-analytics.com
  www.contentree.com
  2
  _gat [x2]Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
  Maximum Storage Duration: 1 dayType: HTTP Cookie
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
- Google
  1
  Learn more about this provider
  Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness. The provider may use the IP Addresses for ads measurement and ads personalization.
  _gidUsed to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
  Maximum Storage Duration: 1 dayType: HTTP Cookie
- YouTube
  10
  Learn more about this provider
  __Secure-ROLLOUT_TOKENUsed to track user’s interaction with embedded content.
  Maximum Storage Duration: 180 daysType: HTTP Cookie
  __Secure-YECStores the user's video player preferences using embedded YouTube video
  Maximum Storage Duration: SessionType: HTTP Cookie
  __Secure-YNIDUsed to track user’s interaction with embedded content.
  Maximum Storage Duration: 180 daysType: HTTP Cookie
  LAST_RESULT_ENTRY_KEYUsed to track user’s interaction with embedded content.
  Maximum Storage Duration: SessionType: HTTP Cookie
  LogsDatabaseV2:V#||LogsRequestsStoreUsed to track user’s interaction with embedded content.
  Maximum Storage Duration: PersistentType: IndexedDB
  TESTCOOKIESENABLEDUsed to track user’s interaction with embedded content.
  Maximum Storage Duration: 1 dayType: HTTP Cookie
  VISITOR_INFO1_LIVETries to estimate the users' bandwidth on pages with integrated YouTube videos.
  Maximum Storage Duration: 180 daysType: HTTP Cookie
  YSCRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.
  Maximum Storage Duration: SessionType: HTTP Cookie
  yt-icons-last-purgedNecessary for the implementation and functionality of YouTube video-content on the website.
  Maximum Storage Duration: PersistentType: HTML Local Storage
  YtIdbMeta#databasesUsed to track user’s interaction with embedded content.
  Maximum Storage Duration: PersistentType: IndexedDB
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
- We do not use cookies of this type.

Cookie declaration last updated on 8/14/26 by Cookiebot

[#IABV2_TITLE#]

[#IABV2_BODY_INTRO#]

[#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#]

[#IABV2_BODY_PREFERENCE_INTRO#]

[#IABV2_BODY_PURPOSES_INTRO#]

[#IABV2_BODY_PURPOSES#]

[#IABV2_BODY_FEATURES_INTRO#]

[#IABV2_BODY_FEATURES#]

[#IABV2_BODY_PARTNERS_INTRO#]

[#IABV2_BODY_PARTNERS#]

About

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

Do not sell or share my personal information

University of Michigan migrates its contact center to Amazon Connect and launches customer satisfaction surveys

University of Michigan migrates its contact center to Amazon Connect and launches customer satisfaction surveys

University of Michigan migrates its contact center to Amazon Connect and launches customer satisfaction surveys

Pages

2 Pages

The University of Michigan modernized its contact center with CloudHesive, replacing legacy infrastructure with a scalable Amazon Connect environment and introducing customer satisfaction surveys. Supporting a large academic community required Information and Technology Services to maintain reliable communications while improving visibility into customer experiences. CloudHesive software and cloud expertise helped streamline the migration, configure contact center capabilities, and enable more efficient interactions between support teams and users. The new environment also provided tools for collecting feedback and evaluating service quality. By modernizing contact center operations, CloudHesive helped the university improve scalability, simplify management, enhance customer insights, and

Join for free to read

© 2026 Contentree. All Rights Reserved | Privacy and Cookies | Legal | Do not sell my info