UniSQ accelerated remote-work adaptation during COVID-19 using its ServiceHub automation platform but needed compliant long-term recordkeeping for 80-year HR retention requirements. OpenText Content Manager—shown integrated into HR workflows on page 1—became the trusted archival system. A custom API now auto-exports 10,000+ ServiceHub documents annually into the correct employee folders with consistent metadata, eliminating manual processing errors. Audits that previously took hours or days now complete in minutes. The integration ensures high-risk documents meet regulatory demands while supporting seamless digital processes across HR and enterprise information management.

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