Unlocking the Cloud Operating Model Achieving the fastest path to value in a modern, multi-cloud world WHITEPAPERWHITEPAPER | UNLOCKING THE CLOUD OPERATING MODEL 2 Executive Summary To thrive in an era of multi-cloud architecture, driven by digital transformation, Enterprise IT must evolve from ITIL-based gatekeeping to enabling shared self-service processes for DevOps excellence. For most enterprises, digital transformation efforts mean delivering new business and customer value more quickly, and at a very large scale. The implication for Enterprise IT then is a shift from cost optimization to speed optimization. The cloud is an inevitable part of this shift as it presents the opportunity to rapidly deploy on-demand services with limitless scale. To unlock the fastest path to the

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