This tech‑forward U.S. city, known for its leadership in digital innovation, provides advanced online services across more than 50 departments. Tens of millions of residents depend on its municipal network for essential tasks like utility payments, emergency service requests, and accessing public safety resources. The city’s central IT agency, a long‑time NETSCOUT customer, has driven major digital transformation initiatives, including migration to a new central data center and expansion of cloud‑hosted and cloud‑native services, all aimed at improving digital experiences for both citizens and government users.

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