A leading US warehouse club operator serving 5.5 million members, with a diverse contact mix of voice, email, and chat, partnered with 247.ai to drive a comprehensive CX transformation. Utilizing 247.ai’s Managed Customer Engagement (MCE) model and the Engagement Cloud platform—including 7 Conversations, 7 Assist, 7 Voices, and 7 Agent Services—the operator automated customer journeys and enhanced agent services across channels. This approach improved self-serve options, handled high inquiry volumes efficiently, and delivered consistent, high-quality support tailored to their predominantly mature membership base, advancing their digital transformation goals.

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