Veterinary leadership collaborates to create a healing environment for patients and clients, while improving staff satisfaction and efficiency On the sidewalk outside the Veterinary Emergency and Referral Group (VERG) hospital, a client’s dog was having a seizure. The client called the office asking for urgent help. Elizabeth Wince, VERG’s client services supervisor, stepped outside and saw the client with the dog a few doors down. Wince used her Vocera ® Badge, a wearable, voice-activated communication device, to send a broadcast stat triage to all staff for help. Staff arrived quickly and began providing emergency care and assessing the dog’s condition. Fortunately, the dog made a full recovery thanks to expert care from the VERG team. “If I hadn’t been wearing my Badge,” said

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