Voiceflex, a leading telecoms carrier offering SIP, UCaaS, CCaaS, Microsoft Teams, AI, Recording, and Cloud products to over 1,000 partners in industries like law, finance, and retail, gained a competitive edge with AudioCodes Voca CIC Conversational Interaction Center. This solution addressed market challenges by differentiating Voiceflex's contact center offerings beyond enterprise vendors like Genesys and fulfilling demand for unified Microsoft Teams telephony and contact center from one vendor. AudioCodes helped increase average revenue per user for partners as a CX-focused carrier and expanded product offerings across the Microsoft Teams ecosystem.

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