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Case Study

Wealth Manager Improves Customer Service With Conversational AI

Wealth Manager Improves Customer Service With Conversational AI

Wealth Manager Improves Customer Service With Conversational AI

Cognizant
Pages 3 Pages

Retirement plan participants demand rapid answers regarding loan eligibility, balances, withdrawals, and transfers. To satisfy these urgent customer needs while lowering operational expenditures, an international financial services enterprise deployed text- and voice-based chatbots. Cognizant software played a pivotal role by implementing advanced conversational AI solutions that automatically handle high-frequency, routine inquiries. This seamless automation successfully diverted repetitive support traffic away from human personnel. Consequently, Cognizant technology empowered the wealth management firm to dramatically reduce call center volumes, cut operating expenses, elevate overall service efficiency, and enable staff to focus entirely on complex client issues.

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