WEHCO Video partnered with ZCorum after becoming dissatisfied with its managed services provider following a corporate acquisition that resulted in declining customer support, unsupported diagnostics software, and inflexible service offerings. Operating 13 cable systems across six states, WEHCO required a carefully planned migration that would minimize subscriber outages while integrating provisioning, email, and diagnostics into a modern platform. ZCorum developed a detailed transition strategy, converting two cable systems per week, integrating with WEHCO’s billing platform, and proactively communicating scheduled maintenance to customers. The migration was completed with only brief early-morning service interruptions, extensive testing after each conversion, and virtually no customer im

Join for free to read