What matters to Sandvik is empowering employees to better anticipate customer needs
What matters to Sandvik is empowering employees to better anticipate customer needs
4 PagesAvanade helped Sandvik empower employees to better anticipate customer needs by providing guidance and counseling during digital transformation. Using Avanade X and Microsoft Power BI, Avanade enabled Sandvik to redefine app user personas, driving data-based recommendations like ensuring the right parts are available on service trucks. The solutions supported increased sales, tele-operation expansion, and provided management with real-time visibility into field sales, ultimately enhancing customer satisfaction through data-driven decision-making and operational efficiency.
