Hospitals, health systems, and multi-specialty practice groups are busy places—often too busy to effectively handle the high volume of calls that comes in throughout the day. That’s why many are turning to remote call centers to improve patients’ ability to connect—whether for scheduling, information, or other forms of support. Of course, not all call centers are created equal, and given the powerful role patient access plays in your overall success, it’s important to choose wisely. It makes sense to select a call center with: • Healthcare experience • Wait times of less than 60 seconds • 99% routing accuracy • An infrastructure that supports scalability • A focus on security These “must haves” will help you weed out call centers that can’t offer adequate service. Th

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