Yource - Customer Contact Services

3 Pages

Yource, a Rotterdam-based customer contact services provider, swiftly enabled work-from-home operations for its Netherlands and international contact center agents during the Covid-19 crisis using AudioCodes WebRTC solution and One Voice Operations Center. WebRTC delivered high-quality, reliable voice communications, while the management platform allowed IT teams to monitor network voice quality centrally and ensure excellent experiences for agents and callers—facilitating seamless continuity and productivity.

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Yource - Customer Contact Services

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