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AI trends in customer experience

AI trends in customer experience

AI trends in customer experience

Webex
Pages 23 Pages

This Cisco eBook highlights how AI is transforming customer experience (CX) across Europe. Based on a Metrigy survey of 1,000+ CX professionals, it reveals that CX Leaders outperform Laggards by embracing cloud contact centers, AI tools, and self-service technologies. Leaders reduce churn, improve CSAT, and increase agent efficiency by unifying data, automating workflows, and empowering agents with AI assistants. Key trends include cloud migration, AI-driven self-service, unified data analytics, and proactive customer communication. Cisco's Webex AI solutions support these advancements, helping organizations bridge the CX gap and achieve operational excellence.

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