Healthcare organizations are turning to automation and AI to enhance patient experiences and ease staff burdens across the care journey. From appointment scheduling to post-discharge follow-up, intelligent automation reduces manual tasks, improves workflow efficiency, and empowers both patients and providers. Experts stress a human-centered approach that uses automation to personalize care, improve data access, and support overworked clinicians. Robotic Process Automation (RPA) aids in revenue cycle management, clinical tasks, and real-time monitoring. Key trends include attended automation, system interoperability, and 24/7 compliance oversight—advancing care delivery without losing the human touch.

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