The PDF on child support during the pandemic and beyond shows how COVID-19 disrupted services but also accelerated modernization. Initial shutdowns forced programs to adopt technology, virtual platforms, and telework, leading to lasting operational changes. Directors highlighted benefits such as centralized services, electronic documents, and virtual hearings that saved time and improved access. Despite challenges like job losses, payment backlogs, and court closures, optimism grew as states saw opportunities to strengthen communication, maximize technology, and build partnerships. The pandemic permanently shifted child support operations toward flexibility, remote work, and more customer-centric models.

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