Intelligent automation is helping insurers improve operational efficiency, customer experiences, and decision-making by combining AI, machine learning, and strategic process redesign. Unlike traditional RPA, intelligent automation reimagines workflows, integrates with evolving systems, and supports advanced decision-based automation across underwriting, claims processing, fraud detection, policy renewals, compliance, and data validation. It enables insurers to automate repetitive tasks, process structured and unstructured data, improve risk assessments, and deliver faster, more personalized services while keeping humans involved in complex decisions. Successful adoption requires modernized infrastructure, clean and integrated data, scalable architectures, and a people-centered approach tha

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