This eBook explains that digital transformation is reshaping every industry and forcing communication service providers to move beyond being “dumb pipes” by adopting broadband and wireless upgrades, cloud-native software, and 5G to deliver richer, more automated services. It highlights three big forces: IoT growth that demands scalable connectivity and remote monitoring (page 3), large public and private investment in broadband infrastructure including major government programs (page 4), and 5G’s shift toward software-driven, flexible core networks and new industry use cases (page 5). It says these changes raise the bar for BSS/OSS, pushing providers away from stovepiped systems toward horizontal, composable components that can scale independently, improve agility, and support automation,

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