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How AI & Automation Can Impact the Customer Experience

How AI & Automation Can Impact the Customer Experience

Hubspot
Pages 6 Pages

This report explains how AI is reshaping customer experience across APAC, highlighting trends like conversational AI, personalization at scale, predictive analytics, and operational automation. It covers shifting customer expectations, challenges companies face in adopting AI, and strategies for improving service efficiency. The guide emphasizes balancing automation with human support, showcasing examples where AI reduces friction, speeds response times, and creates more seamless customer journeys.

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