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How GenAI Is Revolutionizing Retail Customer Support

How GenAI Is Revolutionizing Retail Customer Support

How GenAI Is Revolutionizing Retail Customer Support

Manhattan Associates
Pages 7 Pages

Manhattan helped revolutionize retail customer support through Manhattan Active Maven, a GenAI-powered chatbot integrated natively into their omnichannel platform. This solution provides fast, accurate, and personalized assistance by accessing real-time order, payment, and inventory data, reducing customer service inquiries by up to 30%. It automates routine tasks, streamlines issue resolution, and enhances customer satisfaction while lowering operational costs. Manhattan Active Maven enables retailers to deliver human-like, scalable, and efficient support without complex integrations or customizations.

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