This eBook helps IBM i decision‑makers compare in‑house management with managed services for maintaining critical systems. It outlines growing challenges such as aging workforces, increasing system complexity, and constant pressure to maintain uptime. The guide explores application support needs, third‑party tools, and customized assistance required to keep essential business functions running. It also highlights comprehensive KTLO managed services, including onboarding, disaster recovery planning, backup management, security, and full infrastructure and application support. A big box retailer success story illustrates how managed services improve stability, reduce risk, and ensure continuous operations.

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