The e2open eBook explores how freight forwarders must adapt to new imperatives shaped by the pandemic and ongoing global disruption. It addresses challenges such as unpredictable transportation costs, capacity constraints, shifting customer expectations, and increased competition and market consolidation. The content emphasizes the need to manage persistent supply chain volatility while maintaining service reliability and profitability. It highlights the growing importance of technology solutions to improve visibility, cost control, collaboration, and agility, enabling freight forwarders to remain competitive and resilient in a rapidly changing logistics environment.

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