This eBook argues that insurance brokers face rising claims costs, digital-first client expectations, and intensifying competition from AI-native players, so speed and intelligence now matter as much as relationships. It defines AI Agents as adaptive digital teammates that go beyond static automation by perceiving context, making decisions, and acting, enabling 24/7 risk monitoring, context-aware service, and continuously improving decision support. It outlines foundations for success, unified data across CRM, claims, policy, and billing, cloud-ready APIs, AI literacy, and ethical governance, then recommends quick-win agents such as claims triage, policy review and compliance assistance, virtual underwriting analysis, and sales insight generation. It closes with a three-year adoption bluep

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