COVID‑19 created an unprecedented disruption that transformed how businesses operate, making remote work the only viable option and rendering long‑standing forecasting models useless. Despite the challenges, the crisis opened the door for improvement as IT teams revisited and accelerated their digital transformation plans. Organizations recognized the need to modernize systems, strengthen technology foundations, and integrate digital processes across all functions. Successful digital transformation now depends on unifying operations, enhancing agility, and aligning technology with evolving business demands in a post‑COVID world.

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