BMC Software helped by delivering a modern digital workplace solution that addressed the pandemic-driven shift to remote work, where employees faced surging demands for services like equipment, network access, lost passwords, benefits, and payroll without peer support. Their platform streamlined access to information and self-service tools, diverting low-level requests from the overwhelmed IT help desk. By empowering users with intuitive interfaces and automated workflows, BMC reduced ticket volumes, boosted productivity, and ushered organizations into the future of seamless, resilient work.

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