This datasheet outlines Workday’s customer-driven support model, offering 24/7 global support for severity 1 issues and expert help through Workday Community. Support is personalized, severity-driven, and focused on complete resolution. Workday maintains 99.97% service availability and contractual SLAs, minimizing downtime. The unified platform ensures fixes apply universally, and customers dictate case closure. The document emphasizes proactive service, self-solve options, and community collaboration for continuous product improvement.

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