Guide

4 Ways to Reduce Chargebacks

4 Ways to Reduce Chargebacks

Credit card fraud occurs when stolen card information is used for unauthorized purchases. Friendly fraud is less obvious but equally harmful; it happens when a customer mistakes a legitimate charge for fraud and requests a chargeback, resulting in a refund that hurts the merchant despite the error being unintentional. Some customers exploit this process by falsely claiming legitimate purchases as fraudulent to avoid paying, which becomes chargeback fraud. This deceptive behavior goes beyond misunderstanding and causes significant financial loss for businesses.

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