This guide examines how financial institutions can preserve the performance benefits of incentives while preventing misconduct identified by the Hayne Royal Commission and Sedgwick review. It argues that poor governance, unrealistic targets, limited oversight, and narrow sales measures caused harmful behavior, not incentives alone. Banks should combine sales results with customer satisfaction, compliance, complaints, product suitability, training, and long-term customer value. Integrated systems can connect compensation, CRM, audit, and customer data to reveal relationships between pay and consumer outcomes. Live dashboards, role-based reporting, audit trails, machine learning, and adjustable plans help institutions detect risks early, reward responsible behavior, maintain productivity, an

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