Internal Answering the four big questions of the contact centre The contact centre playbook WINNERInternal Key caller insight highlighted for you Evolve tactics and strategies based on real customer data. Boosting agent performance, saving time, and unearthing value faster. Conversation Analytics is Infinity’s speech analytics platform. Contact Centres are using it to create smoother customer journeys, create loyal customers, resolve issues quicker, reduce manual work, and train their phone agents faster. Using market leading transcription software, combined with our Hub, we enable you to spot: • Specific keywords • Common trends in conversations that you aren’t yet aware of • Outcomes of calls • Where a payment was made • Key talking points on a call • Custom brand terms This

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