The document outlines Twilio’s approach to ensuring business continuity, disaster recovery, and effective crisis management across its cloud communications platform. As organizations depend on Twilio to support large-scale customer engagement, reliability and resilience are critical. Twilio maintains high availability through robust platform architecture, strong resiliency practices, and integrated safeguards across development and operations. Regular testing and continuous improvement help ensure readiness for disruptions, while structured crisis management processes enable rapid response and recovery. These measures help organizations maintain trust, ensure service continuity, and deliver consistent communication experiences even during unexpected events.

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