Employee experience (EX) isinformed by six core relational attributesthat an employee interacts with: thework they do,the placesthey work, thediverse people they work with, thetechnologythey use, theorganisationthey work for, and their personalwell-being and inclusion. EX may have become a mainstream focus, but organisations are still struggling to capitalise on the benefits. Deloitte’sEmployee Experience and Emerging Technology teamuse human-centred design to understand the voice of the employee and ensure it is put at the heart of any organisational transformation. To attract and retain employees in a competitive and unpredictable market, employers need to think, design, and deliver experiences that are ‘human’.

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