This Zscaler checklist provides practical guidance for identifying and mitigating the risks associated with Shadow AI—the unauthorized use of generative AI tools such as ChatGPT, Microsoft Copilot, Gemini, and Claude within the enterprise. It explains how employees may unintentionally expose sensitive information, including personally identifiable information (PII), financial records, source code, and intellectual property, by uploading data to unsanctioned AI services. The checklist outlines key best practices, including discovering AI application usage, monitoring data flows, enforcing acceptable use policies, implementing Data Loss Prevention (DLP), classifying sensitive data, restricting unauthorized AI access, educating employees, and continuously monitoring AI activity. By combining

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