Ascent Data’s guide helps business leaders choose the right IT support model. It compares break-fix vs. managed services, highlighting the risks of reactive support and benefits of proactive monitoring. It covers pricing structures, cloud vs. on-premise solutions, and how to avoid hidden contract fees. The guide outlines key services, cyber risks, disaster recovery, and 21 must-ask questions for IT vendors. It also explains why most small businesses benefit more from managed services than hiring full-time IT staff, offering strategic advice to reduce cost and increase IT security.

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