This guide outlines essential protocols for preventing fraud during tax season by enforcing strict verification processes for financial requests. It emphasizes a non-negotiable rule that no sensitive information or financial changes should be made without verification using trusted contact methods. The guide provides steps for verifying identities, including avoiding direct replies, using known communication channels, and documenting requests. It highlights common red flags such as urgency, secrecy, unexpected attachments, and requests involving payments or account changes. Additionally, it outlines response actions if a mistake occurs. Overall, the guide reinforces a culture of caution, accountability, and verification to protect households from financial and identity-based scams.

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