This ebook explains how warehouses can use the right KPIs to monitor productivity, customer satisfaction, financial performance, and employee engagement. Pages 2–3 outline key metrics such as receiving efficiency, cycle times, put-away cost, and employee productivity. Pages 4–5 highlight customer KPIs like order accuracy, returns, on-time delivery, and transit time. Financial KPIs cover carrying cost, turnover, shrinkage, and inventory-to-sales ratios. Pages 6–7 add employee metrics including turnover, net promoter scores, manager satisfaction, and cultural entropy. A complete KPI dashboard supports better decisions and continuous improvement.

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