This piece focuses on the critical questions property and casualty insurers should ask when evaluating SaaS core systems through a formal RFP process. Designed for CIOs and technology leaders, it emphasizes how the right vendor choice can determine an insurer’s ability to scale, innovate, and reduce long-term IT burden. The questions address whether a platform is truly SaaS, how upgrades and security are managed, the level of configurability versus customization, and the vendor’s accountability for ongoing operations. By asking the right questions upfront, insurers can avoid costly missteps, select partners aligned with their strategic goals, and ensure their core systems support agility, resilience, and future growth rather than limiting them.

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