Growing an MSP business requires streamlined operations and quick identification of problem areas. Focusing on key daily KPIs helps ensure efficiency and the ability to pivot when needed. A same‑day ticket closure rate above 70 percent signals a healthy MSP with enough knowledge and capacity to resolve issues quickly. Accurate time tracking by category is also essential, as lacking it prevents a clear understanding of service team capacity and productivity. Monitoring these KPIs consistently allows MSPs to stay aligned with business goals and maintain strong operational performance.

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