Infographic
5 Essentials to Deliver High Quality Audio for Speech Analytics
The infographic outlines five essentials for delivering high quality audio to support effective speech analytics in contact centers. It emphasizes that accurate speech to text depends on clear recordings and optimized audio processes. Key factors include using a quality headset and microphone capable of capturing the full voice frequency range, along with proper microphone placement to avoid distortion and background noise. It also highlights the importance of using lossless audio file formats like PCM WAV and high resolution codecs such as G.711 to preserve detail. Together, these practices improve transcription accuracy, enhance insights, and strengthen overall analytics performance.
