Survey results show that only a small share of companies clearly understand their technical debt, link change funding to business KPIs, or have an integrated business and technology roadmap. Few also have a clear view of return on investment for technology change initiatives. In contrast, organizations with focused and well-defined technology strategies significantly outperform peers. These companies report that technology differentiates them in their industry, enables best-in-class customer experiences, and delivers strong operational capabilities. Strong senior leadership is critical in ensuring alignment, maintaining focus, and building enthusiasm for change while guiding the development and execution of a robust technology strategy.

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