Interviews with tax managers at large global companies reveal growing challenges in managing indirect taxes such as sales and use tax, VAT, and GST. Key issues include keeping up with constant regulatory changes, the expanding reach of tax authorities, dealing with unexpected risks, and managing the rise of e-commerce and digital products. These pressures increase complexity and compliance burdens for organizations. In response, companies are adopting new strategies and tools to improve efficiency and visibility. Tax leaders are also aiming to shift from a purely compliance-focused role to a more strategic advisory function, which requires greater cross-department collaboration and the development of technology-related skills.

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