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IAA Drives a 52% Reduction in Attrition

IAA Drives a 52% Reduction in Attrition

Five9
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This infographic highlights how IAA transformed employee engagement and customer experience with Five9 cloud CX solutions. Facing high attrition, limited digital channels, and inconsistent service quality, IAA deployed AI Agents, workforce management, and quality tools. Results include a 52% reduction in attrition, 300% growth in chat and text usage, and a 10% reduction in repeat calls. The visual emphasizes how automation and digital engagement free agents to focus on meaningful work while improving performance consistency across teams.

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